Uninstall and reinstall the Dropbox desktop app.Make sure the toggle Dropbox system extension is set to On.Click your avatar (profile picture or initials) in the upper right.To reinstall the Dropbox system extension: If you’re on Windows, macOS 11 or earlier, or Linux, and you’re having issues opening online-only files in the Dropbox desktop app, you may be missing the Dropbox system extension. Learn how to update your system preferences. If you’re on macOS 10.15 or earlier and experiencing issues installing the Dropbox system extension, you may need to update your system preferences to allow the blocked system extension. Note: If you paid with PayPal or another form of payment, you wont be able to use this tool but can contact Dropbox support. Click to visit our credit card charge lookup tool. You can do this by searching your statement for 'Dropbox'.
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